Administrative Assistant (Toronto)

EY•Toronto, ON

2d•Onsite

About The Position

You’ll join our Administrative & Workplace Services (AWS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. The Business Enablement Centre (BEC) Administrative Assistant is a trusted advisor to our client-serving Managers and Senior Managers across Canada. You are a driven administrative professional who is solution-oriented and responsible for supporting customer requests through our national queue. This job posting relates to an existing vacancy within our organization.

Requirements

Post secondary education and/or equivalent relevant experience
Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools
Ability to effectively meet customer needs, taking responsibility for customer satisfaction
Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
Ability to work in a fast-paced, team environment and under pressure of deadlines
Excellent written and verbal communication skills
Effective time management and organizational skills
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Embraces change
Motivated and driven to continuously improve by learning new skills
Ability to harness emerging technologies, including AI, to drive process improvements, enhance efficiency, and enable smarter collaboration, with a strong understanding of AI concepts and enthusiasm for applying them to optimise workflows and inform decision-making.

Nice To Haves

General understanding of financial principles as they relate to the billing of chargeable time
Professional services firm experience
Familiarity with AI tools

Responsibilities

Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
Document preparation and management: Use EY branding standards to create and format documents/presentations
Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
Meeting and event coordination including technology and catering where required
Customer support: Supporting customer requests through our national queue while working in tandem with your colleagues to understand and anticipate customer’s needs and exceed expectations.

Benefits

Competitive compensation package
Discretionary bonus program
Comprehensive medical, prescription drug and dental coverage plan
Defined contribution pension plan
Great vacation policy
Firm paid days that allow you to enjoy longer long weekends throughout the year
Statutory holidays
Paid personal days (based on province of residence)
Range of exciting programs and benefits designed to support your physical, financial and social well-being
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you