Administrative Assistant, Behavioral Health

MONARCH • Pittsboro, NC

1d • $17

About The Position

The Administrative Assistant provides support and assistance to the Behavioral Health Department by performing technical and office tasks for the director and other staff and working with the public to provide responses that meet service guidelines. This is a PRN position with shift coverage on an as-needed basis. Driving and travel may be required.

The role maintains orderly, current Behavioral Health files and records; completes requested reports, assessments, and paperwork; prepares program materials and correspondence; and performs routine clerical and front desk/medical records duties. The assistant communicates professionally with people served, employees, visitors, related professionals, and agency stakeholders; shares key issues with appropriate management staff; follows applicable standards, regulations, policies, and procedures; maintains required training; and assists in crisis situations. Other relevant duties may be assigned by the supervisor.

Requirements

• High school diploma.
• Clerical experience is not required.
• Knowledge of statutes, regulations, and policies governing areas in which job responsibilities are performed.
• Knowledge of emergency procedures.

Responsibilities

• Maintain orderly and up-to-date Behavioral Health files, including committee minutes, actions, procedures, correspondence, personnel, payroll, program participant, financial, mailing list, form, and agency directory records.
• Complete reports, assessments, and paperwork as required or requested.
• Ensure records meet applicable standards, regulations, policies, and procedures.
• Coordinate preparation and/or typing of program materials, reports, meeting minutes, staff evaluations, mailings, and correspondence.
• Perform routine clerical duties, including filing, copying, faxing, sorting mail, and posting.
• Assist with front desk and medical records responsibilities, including greeting visitors, checking people in and out for appointments, taking payments, scheduling appointments, pulling charts, filing medical records, and auditing medical records.
• Communicate professionally and courteously by telephone, fax, in person, correspondence, and other communication methods with people served and agency stakeholders.
• Provide support and act as an informational liaison to employees, related professionals, visitors, and people served, reporting key issues to appropriate management staff.
• Create files and labels and file requested paperwork in appropriate files as assigned.
• Maintain training as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Demonstrate knowledge of and comply with agency policies and procedures.
• Perform other relevant responsibilities as assigned by the supervisor.
• Drive and travel when required.

Benefits

• Eligible employees may have access to comprehensive health coverage, retirement plans, and professional development support, depending on role, employment type, and location.
• The company describes its work environment as positive and encouraging and says it supports professional growth and promotion from within. The benefits package is described as supporting full-time and part-time team members and their families.

What This Job Offers

• Education Level: High school or GED