Administrative Assistant

Empower Brands•Tucson, AZ

13d•Onsite

About The Position

JAN-PRO of Tucson is seeking a highly organized, customer-focused Administrative Assistant to serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors. This role plays a critical part in keeping the office running smoothly while supporting franchise operations, customer service, and day-to-day administrative functions. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced office environment, and enjoys helping both internal teams and franchise owners succeed. Bilingual proficiency in English and Spanish is required, as this position regularly supports both English- and Spanish-speaking customers and franchise owners.

Requirements

Bilingual in English and Spanish (required).
High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to prioritize multiple tasks in a fast-paced environment.
Professional, dependable, and customer-focused attitude.

Nice To Haves

Previous experience in an administrative assistant, receptionist, customer service, office coordinator, or similar administrative support role.
Experience supporting multiple departments within an office environment.
Experience coordinating schedules, records, or office operations.
Experience working in a franchise, service, or small business environment.

Responsibilities

Serve as the primary point of contact for incoming phone calls, emails, and office visitors.
Maintain a welcoming, organized, and professional office environment.
Provide administrative support to the Regional Director and office team.
Manage office supplies, equipment, and general office operations.
Coordinate incoming mail, documents, and other administrative tasks.
Assist customers and Certified Business Owners with general questions and service requests.
Prepare onboarding documents and welcome materials for new customers and franchise owners.
Maintain accurate customer and franchise owner records.
Coordinate supply orders and assist with day-to-day operational requests.
Route inquiries to the appropriate team members while providing exceptional customer service.
Process routine paperwork, invoices, and business documentation.
Assist with payment processing and other administrative financial tasks.
Maintain organized records while ensuring confidentiality.
Support lead distribution and administrative coordination between departments.
Assist with special projects and additional administrative responsibilities as needed.