Administrative Assistant

UnitedHealth Group•Prescott, AZ

2d•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at Prescott Flexcare Infusion Center, 808 Ainsworth Dr #103, Prescott, AZ 86301. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime. This will be an on the job training, training hours will be aligned with your schedule.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years in an Administrative or office role
CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire)
Command of Microsoft Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas)
Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime

Nice To Haves

Familiar with medical terminology
Customer service experience
Experience working a role where strong multi-tasking abilities were required
Ability to work independently
Critical thinking skills
Excellent written and verbal communication skills
Strong patient facing communication
Professionalism when handling patients
Openness to continuous learning and professional development

Responsibilities

Answers and re-routes incoming calls to the appropriate FlexCare staff members
Makes outgoing calls to patients and/or caregivers
Documents patient communications within our Electronic Medical Records
Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
Greets and checks-in patients and visitors for their scheduled appointment time
Completes patient check-out, payment processing, and patient scheduling
Receives shipments and direct vendors when deliveries are scheduled
Assist Clinic Manager in maintaining compliance with AZDHS and ACHC
Provides administrative support to the Clinic Manager
Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
Assists patients with completing necessary forms and documentation.
Serve as primary point of contact when leadership is out of office
Assist with tasks as directed by leadership