Administrative Assistant

Sonny's Franchise Company•Winter Park, FL

3d•Onsite

About The Position

As the Administrative Assistant, you are the person who is proactive, organized, and service-minded to support our team members at BBQHQ. This role is the connective tissue – handling day-to-day administrative, facilities, and operational tasks that keep things running smoothly so our HR, Marketing, and Operations teams can stay focused on growing the Sonny’s brand and franchise network. This is a hands-on, roll-up-your-sleeves kind of role. You’ll wear multiple hats, work across departments, and take ownership of the tasks you manage. If you thrive on variety, like getting things done, and enjoy being a reliable resource for the people around you, this role is a great fit. This will be a part-time, in-office, non-exempt position. Tuesday - Thursday from 9:00AM - 4:00PM, with a 1-hour lunch break, total approximately 18-20 hours per week.

Requirements

General office administration principles and best practices
Basic understanding of facilities coordination, including vendor communication and supply management
Familiarity with social media platforms (Facebook, Instagram, TikTok) and standard community engagement practices
Working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams)
Strong written and verbal communication – able to correspond professionally with internal team members, vendors, guests, and franchisees
Data entry accuracy and attention to detail, particularly when tracking scores, submissions and platform records
Proficiency with digital tools and the ability to learn new platforms
Skilled at prioritizing and managing multiple concurrent tasks across departments without losing track of details
Basic procurement and order management (Amazon, Publix, vendor portals)
Effective scheduling and calendar coordination for leadership and team meetings
Competent in packing, shipping, and light logistics for boxes, kits, and branded materials
Ability to work independently with minimal supervision and take ownership of recurring responsibilities
Ability to exercise sound judgement when routing sensitive communications (e.g., HR complains, brand-damaging comments)
Ability to remain flexible and adapt priorities week-to-week based on department needs and workload volume
Ability to maintain a professional, positive, and service-oriented demeanor while interacting with team members, guests, and vendors
Ability to handle physical tasks as needed – stocking shelves, assembling kits, lifting supply deliveries
Ability to collaborate across multiple departments and build trust as a reliable, go-to resource for the office

Nice To Haves

Basic understanding of food service or hospitality environments is preferred
Knowledge of food safety documentation practices is a plus
Awareness of brand standards and professional guest communication expectations

Responsibilities

Sort, distribute, scan, and route incoming and outgoing mail and packages
Assist with meeting scheduling for Department Heads
Process gift card activation requests
Run errands and handle ad hoc tasks for leadership
Support special projects as assigned
Maintain cleanliness and organization of common areas (kitchen, huddle space, lobby)
Support on-site and off-site events – setup, breakdown, vendor coordination, and catering (including Thursday huddle lunches)
Coordinate employee celebrations: birthdays, work anniversaries, welcome kits, and farewells
Manage cards, small gifts, and milestones acknowledgements
Order office supplies and cleaning items, as needed
Serve as the primary liaison with building management, cleaning crews, and maintenance vendors
Track and follow up on recurring facility issues; schedule and be present for repairs
Oversee Winter Park parking pass distribution (bi-annually: January and June)
Manage snack and coffee restocks via Amazon and Publix; physically restock items each morning
Place and put away Coca-Cola orders; restock beverages as needed
Manage social media guest responses across Facebook, Instagram and TikTok
Ship Surprise & Delight boxes to guests
Support event activations: influencer events, influencer box shipping, and event logistics
Order lunch for on-site marketing meetings
Book group travel and off-site meetings
Manage business card ordering and fulfillment for franchisees
Direct franchisees on ordering gift cards, gift card holders, and branded materials
Food Safety Tracking: monitor health department inspection visits and scores, audit scores, self-evaluation completions, and corrective action completions; submit invoices to accounting
Guest Social Inbox: collect and forward guest emails to appropriate franchisees; review and route contact form submissions; flag brand-damaging social media comments for review
Review customer point and promotional reward requests; manage and route inbox to appropriate franchisee or HQ employee
Review and route Sonny’s voicemails
Submit franchisee hierarchy changes to our various platforms/vendors
Assemble and ship kits
Manage monthly scorecards
Take on additional projects or duties in support of business objectives and evolving organizational needs.