Administrative Assistant (Financial District)

One Medical•San Francisco, CA

2d•Onsite

About The Position

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, supports patient-facing operations, and maintains the appearance and organization of the office lobby and other spaces. The employee is a first point of contact for patient feedback and provides additional support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for strong interpersonal service, communication, teamwork, and problem-solving skills. The employee uses empathy and compassion with patients and teammates, responds flexibly to changing needs, and contributes to a feedback-driven team environment. This is a full-time, in-person position based at One Medical’s Financial District locations, working 40 hours per week in 8-hour shifts from Monday through Friday, with scheduling between 7:30 AM and 6:30 PM. The base pay is $24.00 per hour on a full-time schedule. The work is mostly sedentary, with occasional exertion of up to ten pounds of force and/or frequent exertion of small amounts of force. It typically involves sitting most of the time, with possible brief periods of standing or walking.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Ability to work in person at Financial District locations for 40 hours per week, Monday through Friday, in 8-hour shifts scheduled between 7:30 AM and 6:30 PM.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving; support in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Receive patient feedback as a first point of contact and provide other support requested by the Practice Coordinator, Operations Manager, or in-office providers.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential services related to stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short- and long-term disability insurance paid by One Medical.
Paid malpractice insurance, UpToDate subscription, continuing medical education stipend, weekly provider learning rounds, and discounted access to One Medical’s annual REAL primary care conference (benefits specified for practicing clinicians).