Administrative Assistant

CBI Health • Waterloo, ON

12d • Onsite

About The Position

FOCUS Assessments is looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic. This is a full-time position reporting to the Manager of Operations.

Requirements

• Computer Proficiency – MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader
• Excellent telephone manner, ability to communicate in English by phone and email
• Strong organizational and prioritizing skills and effective time management skills required
• Ability to learn quickly in a fast-paced environment with minimal supervision
• Accuracy and attention to detail in tasks

Nice To Haves

• Knowledge of the rehabilitation and independent medical sector an asset, but not required

Responsibilities

• Data Entry of Referral into Referral Management Software
• Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations
• Receive/retrieve medical information from Referral Source and prepare Medical Briefs to be sent to assessors in a timely manner
• Identify any conflict of interest within the medical file by reviewing the material provided and action accordingly
• Accurately apply appropriate naming convention and save all documents within standard process
• Transmit or forward documentation packages to assessors through their desired channel of secure communication
• Provide necessary documentation and coordinate communication with assessors for any arbitration or expert witness testimony requirements
• Assist with answering incoming calls
• Support for same day of issues, cancellations and no shows including direct reschedules
• Assist with Appointment Reminder Calls
• Other administrative support, as required

Benefits

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed