Administrative Assistant Underwriter- Community Associations

Distinguished Programs•New York, NY

8d•Hybrid

About The Position

Distinguished Programs is a national insurance Program Manager offering specialized insurance programs through a network of insurance companies and approximately 4,000 agencies and brokerages. The Administrative Assistant Underwriter supports the Underwriters in the Community Associations department, which serves condo, HOA, and co-op associations. The role acts as an initial point of contact for brokers and assists Underwriters with account production and servicing through information gathering, email triage, and administrative and commercial insurance-related tasks. This is a hybrid role reporting to the company’s NYC Midtown Manhattan office, with flexible work-from-home options. The position is intended for someone interested in building a career in commercial insurance and delivering customer service.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Professional customer service experience in an office or call center environment.
Aptitude for computer-based work and ability to develop technical skills with Distinguished’s software applications and Office 365.
Detail orientation and strong organizational skills, including time management and prioritization.
Strong verbal and written communication skills, including phone skills.
Good judgment, common sense, and decision-making abilities.
Ability to anticipate and creatively solve problems.
Ability to develop working relationships with internal and external customers, including retail insurance brokers and coworkers.
Ability to work under pressure, meet deadlines, and adapt to change.
New York Property and Casualty insurance license; up to 12 months of preparation time is permitted.

Responsibilities

Provide administrative assistance by communicating with internal and external customers on routine matters.
Process endorsements, cancellations, and declinations, and assist with broker responses based on information provided by Underwriters.
Resolve and triage incoming calls from brokers, banks, and finance companies, and answer trained routine questions and inquiries.
Coordinate and track broker service requests, including endorsements, policy information, certificates of insurance, and other data.
Bind insurance policies in appropriate systems and issue binders and invoices to brokers.
Provide backup support to other team members as needed.
Perform data entry.
Maintain diligent records of the disposition of inbound inquiries.
Perform other duties as assigned.

Benefits

Yearly cash bonus.
Summer Fridays: leave at 2:00 p.m. on Fridays from Memorial Day to Labor Day.
Medical, vision, and dental coverage.
401(k) with a 4% company match and immediate 100% vesting.
Life, disability, and supplemental insurance.
Growth and development opportunities.
Wellness benefits, including an Employee Assistance Program, telemedicine, and a one-year Peloton App Digital Membership, or a four-month waiver for employees with Peloton equipment.
Generous time-off policy, including PTO and paid holidays.
Summer hours.
Dependent daycare flexible spending account.
Paid parental leave for primary or secondary caregivers.
Commuter account.
Sabbatical every seven years.