Administrative Assistant-Scheduler (67776)
About The Position
This position will report to the Intake Coordinator Supervisor and is responsible for coordinating the daily clinical schedules for Hope Center services. The primary duties center around managing the flow of patients. The goal is to ensure medical team appointments are highly organized and coordinated to ensure optimum use of time, and that Hope Center medical services are executed in a timely fashion and as determined to best serve person-served. All documentation is completed accurately, with quality, easily accessible to required parties and recorded according to best practice or as instructed.
Requirements
- High school diploma or equivalency certificate required.
- Previous medical scheduling experience in a medical office or related health care facility.
- Previous experience with answering phones, greeting clients and customers
- Ability to think independently and demonstrate good problem-solving skills
- Excellent team-centered approach with strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
- Ability to multitask and handle a non-traditional work environment.
- Ability to be a self-starter and work independently with limited supervision at times.
- High level of compassion and respect for persons with special needs; Strong problem solving and execution skills.
- Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
- Ability to use independent judgment and address conflict and find resolutions.
- Excellent interpersonal, written, and oral communication skills.
- Proficient in punctuation, spelling, and arithmetic
- Excellent customer service skills
Nice To Haves
- Knowledge of Medical Terminology preferred
- Bilingual in any language a plus.
Responsibilities
- Scheduling patient appointments for the Hope Center Clinical services
- Answering phones and greeting patients
- Performing reminder calls for upcoming appointments
- Filing paperwork as needed, processing 30 days no contact letters, discharging patients from the EHR.
- Verifying and documenting insurance information
- Performing basic bookkeeping duties
- Coordinating daily schedules of medical and behavioral health professionals
- Resolving scheduling conflicts and communicating with other health care professionals about changes to the schedule
- Entering referrals, consent forms, client information, authorizations and all client-related documentation into the EHR Consumer File Cabinet
- Performs other duties as assigned.
Benefits
- Plus Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
