Production Administrative Scheduler
About The Position
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you. AFS, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace. The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.
Requirements
- Typically possesses a High School Degree/GED
- Previous call center/customer service experience highly desired
- Customer Focus; Customer Service Sales mentality
- Phone Skills
- Excellent Oral/Verbal Communication
- Excellent writing skills
- People Skills; Interpersonal Savvy
- Problem-Solving
- Data Entry Skills
Responsibilities
- Must be positive and motivated with excellent communication skills
- Ability to adapt quickly to changes in work strategy
- Telephone Interaction with Customers
- Inbound and Outbound Calls
- Schedules work to be installed
- Confidently makes decisions and effectively communicates with all levels of management.
- Performs customer follow-ups with a variety of information
- Maintains Customer Information Records and updates computer-based customer information accurately and timely
- Provides necessary information to inner-company resources
- Distributes information as needed for company flow
- Performs administrative duties
- All other duties as necessary
Benefits
- Bi-weekly Pay plus bonus structure
- Full-time nonseasonal work
- Superior training will ensure you start with immediate success
- Competitive and rewarding, family-oriented culture
- Advanced leadership training opportunities
- World-class training and support
- Medical
- Dental
- Optical
- Long/Short Term Disability
- Life insurance
- 401(k) with a company match
- Paid time off
- 6 holidays
- Annual Tribe Appreciation Tour
- holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- Employee Ownership Program
- Tuition Reimbursement Program
- Work-life balance
- 2 weeks PTO
- vision
- company-paid life insurance
- paid maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
