Administrative Assistant/Resident Liaison

Beacon Communities•Yonkers, NY

16h•Onsite

About The Position

The Administrative Assistant/Resident Liaison provides essential administrative assistance, service, and support to the Property Manager and staff at Dorado Apartments in Yonkers, NY. This role serves as the primary point of contact for residents and the community, representing the company professionally. The position involves managing office operations, supporting leasing activities, and fostering positive resident relationships.

Requirements

High school diploma or G.E.D. required.
Strong computer proficiencies required.
Intermediate proficiency with Word, Excel, PowerPoint, Outlook.
Fluent in English.
Strong oral and written communication skills.
Highly organized and detail oriented.
Ability to work in a fast paced environment where priorities change daily.
Deadline driven.
Demonstrates strong initiative and high level of professionalism.
Manual dexterity for competent use of office equipment.
Ability to climb stairs and walk through the community.
Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Job Knowledge, Communication, Computer Skills, Personal Organization Skills, Interpersonal Skills.

Nice To Haves

Associates degree or equivalent experience (business management, operations, communications, administrative support) preferred.
Basic proficiency with Yardi desirable.

Responsibilities

Provides office administrative assistance.
Greets and assists applicants, residents and guests.
Prepares and maintains office and rental expense budgets.
Prepares, types and files office correspondence including letters, reports, spreadsheets.
Writes service orders and maintains service order log.
Answers telephones in a professional manner; directs calls and records messages.
Orders office supplies and maintains inventory.
Opens and closes office. Secures confidential files and maintains office equipment.
Administers rent collection efforts with Property Manager including cash receipts, 14-day notices, legal correspondence, etc.
Processes monthly Section 8 housing assistance payment billing.
Processes income certifications/recertifications.
Processes and transmits TRACS (Tenant Rental Assistance Certification System).
Completes special projects assigned by manager.
Coordinates turnover schedule with Maintenance Supervisor.
Completes administrative leasing duties: intake and processing of applications, preparing and distributing applicant correspondence, interviewing eligible applicants, preparing lease packages.
Conducts new resident orientation.
Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
Works patiently, professionally and cooperatively with residents and staff.
Preserves and respects resident and applicant confidentiality.
Follows company policies, rules and regulations.

Benefits

Health & Wellness Benefits (medical, dental, vision coverage)
HSA/FSA options
13 paid holidays per year
Attractive paid time off policy (vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, early close Fridays)
401k program with a company match
100% Company-Paid Life Insurance
Affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage
Access to an Employee Assistance Program (EAP)
Childcare & Eldercare Support
Career Development and Advancement Opportunities