Resident Liaison

Onni Group • Chicago, IL

1d • $20 - $22

About The Position

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Resident Liaison, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. The shift will be 2:30pm to 11:00pm. Perks & Benefits: Competitive pay and a Comprehensive Benefit Package Health Saving Account, Flexible Saving Account, Employee Assistance Program Annual Education Allowance Generous Referral Program Fun and collaborative company culture with lots of team-building events Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Requirements

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Responsibilities

• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns
• Facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property.

Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees