Administrative Assistant – Receptionist

Mrlp Llp•Roswell, GA

1d•Onsite

About The Position

This full-time, on-site position is focused on Reception and front desk responsibilities. This position may handle other administrative tasks from time to time including mailing handling, scanning, copying and filing. However, the main focus is Reception. Prior reception experience in a high call volume environment is preferred. In this position you will need to possess the willingness to work well in a team environment as well as the ability to work independently at times. No legal experience necessary.

Requirements

Excellent verbal and written communication skills.
Proficiency in MS Office suite.
Commitment to providing exceptional customer service.
Ability to work with others in a congenial and team-oriented manner.
Self-motivated.
Exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
Excellent attention to detail.
High school degree required.
Must have recently graduated from college or have 2-3 years of relevant experience.
All applicants applying for U.S. job openings must be authorized to work in the United States.
Applicants must be legally authorized to work in the United States now and in the future.

Nice To Haves

Prior reception experience in a high call volume environment is preferred.
College degree strongly preferred.

Responsibilities

Answering incoming calls on a multi-line phone system.
Working in Zoom, Microsoft Teams and Outlook to route calls and voicemails to the appropriate person or department.
Retrieving and responding to a variety of clients and internal firm requests via phone, email and workflow steps.
Learning basic legal documents and terminology.
Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
Providing exceptional customer service to clients at every level of interaction.
Providing support to attorneys in a high volume, time sensitive atmosphere.
Maintaining strict confidentiality of client and borrower information and firm processes.
Performing other duties and responsibilities as needed.
Ability to carry 10 pounds or more