Administrative Assistant & Receptionist

Catholic Funeral & Cemetery Services•Warren, OH

1d•Onsite

About The Position

This position serves as the face and voice of a CFCS location, often being the first point of contact for family members, and is responsible for making a positive first impression. It is a multitasking role crucial for ensuring all office activities run smoothly. The individual will need a working knowledge of cemetery and/or funeral center operations, processes, and procedures. CFCS partners with Dioceses across the U.S. in operating their cemeteries, providing a community founded in faith for employees and the families they serve. With over 20 years of experience, CFCS has developed tools to support employee growth in their roles, the industry, and service to families. The work is guided by Core Values: Share the Journey, Serve with Care, and Make It Happen.

Requirements

Experience in an office environment, performing administrative duties, receiving multiple inbound calls, and having direct contact with the public
Great customer service and service recovery skills
Empathy and compassion for people in need
Ability to coordinate with internal departments
Skills in completing work amidst interruptions and starting and stopping
Mad computer skills (Microsoft Suite)
Valid Driver’s License

Nice To Haves

CRM experience is a plus

Responsibilities

Be the face and voice of a CFCS location, often the very first person that a family member will see or talk with, and be responsible for making a good first impression
Be in a multitasking position as an important resource for making all office activities run smoothly
Have a working knowledge of the cemetery and/or funeral center operations, processes, and procedures