Administrative Assistant/Intake Coordinator

b3e2fec0-d533-495d-9277-9079f04705ae • Lanham, MD

2d • $23 - $26

About The Position

The Administrative Assistant/Intake Coordinator supports smooth office operations by handling administrative tasks and coordinating the intake process for new clients. The role gathers and records client information, assesses needs, verifies eligibility, and helps clients understand how to proceed with services. It also involves scheduling, communication, documentation, records management, and collaboration with other departments to streamline workflows and improve client experiences.

Requirements

• Excellent verbal and written communication skills.
• Ability to interact with clients in a friendly and helpful manner.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, and other relevant software.
• Accuracy and attention to detail in data entry.
• Ability to identify and resolve issues.
• Bachelor’s degree in Business Administration or equivalent required.

Nice To Haves

• Previous experience in administrative or intake coordination roles in a behavioral health setting.
• Experience with client management software.
• Strong attention to detail when gathering and verifying client information.

Responsibilities

• Conduct initial intakes to assess potential clients’ eligibility.
• Gather personal and contact information, medical histories, and other relevant details from clients or patients.
• Assess client needs and concerns and verify eligibility, including insurance and financial status.
• Answer phone calls and respond to email inquiries.
• Prepare and mail letters to clients and medical providers.
• Manage patient records and update existing medical records.
• Review documents for accuracy and completeness and prepare new-patient paperwork.
• Schedule consultations and other service appointments.
• Communicate with clients, healthcare providers, and other stakeholders.
• Provide clients with initial guidance on how to proceed with services.
• Coordinate with relevant departments so clients receive appropriate services.
• Enter collected information into databases or management systems.
• Maintain accurate records and comply with privacy regulations.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time