Assistant Intake Coordinator

Victory Programs Inc • Boston, MA

4d • Onsite

About The Position

The Assistant Intake Coordinator manages referrals and the screening, intake, and admission of clients for Victory Programs Inc.’s Recovery Services Division, which consists of six Recovery Homes. The position reports to and is directly supervised by the Intake Coordinator, with weekly supervision and assignments.

The role provides customer service and serves as a point of contact for referring agencies and individuals seeking treatment, including people in crisis. It screens and directs calls about Recovery Services, Housing Services, and Prevention services; maintains referral and intake records using electronic health records; travels to VPI programs as needed to meet clients and conduct intakes; and provides client orientation. The Assistant Intake Coordinator also coordinates admissions and care with Recovery Division staff and connects prospective clients and new intakes with relevant healthcare, medication-assisted treatment, behavioral health, and pharmacy providers.

The position requires professional ethics, appropriate boundaries, confidentiality, clear and empathetic communication, accurate information, and collaboration with the Intake Coordinator and Receptionist. It is part-time at 24 hours per week, with flexible hours, and is non-exempt. The rate is $23.32 per hour.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• Proficient computer skills, including Microsoft Word and Excel.
• Professional appearance and excellent telephone manner.
• Current CPR certification; may be obtained upon hire.
• Complete TB screening; may be completed upon hire.
• Three professional work references, at least two of which are from a supervisor or manager.

Nice To Haves

• Fluency in Spanish.
• Bachelor’s degree.
• Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, sex work, and health-related social issues faced by people who use drugs.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, writing, and communication skills.
• Proficiency with Microsoft Word and Excel and other databases.

Responsibilities

• Follow Victory Programs, Inc.’s Standards of Excellence and Philosophy of Care, maintaining professional ethics, boundaries, and client confidentiality.
• Provide customer service and act as a point of contact for referring agencies and individuals seeking treatment, including people in crisis.
• Answer, screen, and direct calls about Recovery Services, Housing Services, and Prevention services.
• Maintain accurate referral and intake documentation, including referral databases, paperwork, waitlists, and master logs, using electronic health records.
• Travel to VPI programs as needed to meet with clients and conduct intake procedures.
• Provide quality orientation services to clients.
• Coordinate admissions and communicate consistently with Recovery Division program staff.
• Maintain confidentiality of documents and files.
• Communicate information quickly and accurately, clearly, concisely, empathetically, and respectfully.
• Coordinate care for prospective clients and new intakes, including connections to healthcare, medication-assisted treatment, behavioral health, and pharmacy providers.
• Attend weekly supervision with the Intake Coordinator.
• Work with the Intake Coordinator and Receptionist to help ensure the department runs smoothly.
• Perform other duties or tasks requested by a supervisor or designated personnel.
• Participate in and support program events, State House rallies, fundraising and advocacy events, walks, and other agency functions.

Benefits

• Employer contribution of 75% of health insurance premiums.
• Employer contribution of 25% of dental insurance premiums.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, and personal time, as well as holidays.
• Upon hire, staff are entitled to up to 4 personal days, 160 sick hours, 10 holidays, and 3 1/2 weeks of vacation; amounts adjust based on full-time or part-time status, and vacation allocation increases with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED