Administrative Assistant II, Neurology

Beth Israel Lahey Health•Boston, MA

35d•$21 - $28

About The Position

Provides administrative support to physicians in their clinical practice, academic and research roles. The position supports patient access and office operations by managing communications, appointments, records, schedules, billing-related tasks, correspondence, and special projects. It requires appropriate handling of confidential information and professional, timely communication with patients, families, staff, and external customers.

Requirements

High school diploma or GED required.
1–3 years of related work experience required.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Must meet the organization’s requirement that all staff be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree preferred.
Healthcare experience.

Responsibilities

Answer and screen telephone calls, take accurate messages, or direct calls to the appropriate person.
Greet and direct patients, families, visitors, and staff; respond to requests promptly and provide clear, accurate information within the scope of knowledge and authority.
Update patient demographic and insurance information and obtain specialist referrals for patient appointments.
Schedule patient appointments using scheduling tools and resources; coordinate and communicate ancillary appointments and procedures with other hospital staff as needed.
Obtain patient information and materials from referral sources; prepare and maintain patient records for physicians.
Act as a liaison with other departments and external customers, handle confidential information appropriately, and explain policies and procedures when necessary.
Collect patient co-payments at point of service, coordinate billing tickets for visits and services, forward fee tickets to billing staff according to protocol, and reconcile daily collections.
Maintain physicians' clinical and administrative schedules and calendars.
Type correspondence, manuscripts, and other documents; transcribe letters and patient notes as needed; facilitate use of clinical computer systems; and prepare and distribute routine reports.
Notify, confirm, and remind patients of scheduled consultation, follow-up, or simulation appointments by letter or phone.
Obtain authorization for radiologic exams as needed.
Sort, copy, file, and distribute incoming and outgoing correspondence and mail to appropriate parties in the absence of AAI.
Participate in and take responsibility for special projects and process improvement initiatives as requested.