Administrative Assistant II - Shipping Coordinator
About The Position
Avalon International Aluminum is a family-owned manufacturing company that produces interior aluminum doors, frames, and windows. The Administrative Assistant II works directly with clients to answer questions about order status, production timelines, delivery dates, and related issues. The position combines customer service with administrative tasks and supports the accurate recording of orders and data in the company’s ERP system. It is described as an entry-level opportunity to develop customer service, ERP, and order management skills while working closely with clients and the operations team.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or administrative role.
- Project coordination experience.
- Strong willingness to learn and develop ERP and order management skills.
- Excellent customer service skills and the ability to communicate clearly and professionally with clients.
- Strong organizational skills and attention to detail, particularly when handling order information in the ERP system.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work independently and collaboratively with the team.
Nice To Haves
- Estimating and quoting experience.
- Familiarity with ERP systems or similar order management software.
- Prior experience in a manufacturing environment or knowledge of the production process.
- Basic knowledge of data entry and order management systems.
Responsibilities
- Serve as the point of contact for clients seeking updates on orders, including delivery dates, production status, and order issues.
- Respond clearly and helpfully to client inquiries and provide excellent customer service.
- Address and resolve order-related issues in coordination with the operations team.
- Maintain accurate records of client communications and follow up to support customer satisfaction.
- Coordinate with production and shipping teams to provide clients with current order updates.
- Notify clients promptly and professionally about order delays or issues.
- Assist in generating order reports and status updates from the ERP system to support client communications.
- Assist with managing and maintaining the ERP system to ensure order and data accuracy.
Benefits
- Competitive pay.
- Benefits.
- Opportunity for professional growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
