ADMINISTRATIVE ASSISTANT II - 64081276

State of Florida • Orlando, FL

23d • Onsite

About The Position

This position is with the Orange County Department of Health Central Operations. It is a specialized administrative support role that requires independent decision-making and provides essential support to Central Operations and its team members. Key responsibilities include assisting with the operational duties of the various programs supported by Central Operations.

Requirements

• At least one year of verifiable experience in a public health or healthcare setting where you were responsible for managing high volume of calls, providing information, and supporting internal & external customers.
• Six months of verifiable experience working with electronic systems to access, update, or manage client information.
• At least 1 year of verifiable experience with purchasing or procurement tasks, such as creating requisitions or reconciling invoices?
• Authorized to work in the United States without employer sponsorship.
• Willing to physically come into the office daily to perform the duties & responsibilities of the position.
• Incumbent has never been debarred, suspended, or excluded from any federal assistance programs.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• Bilingual English and Spanish preferred.

Responsibilities

• Answer RWHAP Hotline and manage voice mail: Respond to incoming calls and voice messages, providing information and support to clients via Provide, HMS and any additional applicable systems.
• Check SCC Clinic voice mail at least twice daily: Monitor and respond to voice messages left at the SCC Clinic to ensure timely communication.
• Assist with the monthly call list provided by Case Management: Contact clients as per the monthly list to provide updates, reminders, and support as needed.
• Complete SCC and Lab appointment reminder calls: Make reminder calls to clients about their upcoming SCC and lab appointments to ensure attendance.
• Consult daily with the SCC Case Management and Nursing Supervisor regarding client inquiries: Communicate with either supervisor to address and resolve client questions and concerns respective to each area as needed.
• Act as a backup for the Central Operations Call Center line: Provide support to the Central Operations Call Center by handling calls when needed.
• Prepare travel arrangements for Sunshine Care Center: Organize and coordinate travel plans for SCC staff and clients as needed.
• Assist with SCC purchasing tasks: Create procurement and encumbrances for supplies, services, and equipment for the Sunshine Care Center. Prepare all purchasing requisitions, order supplies, receive invoices, and reconcile them in the AOD system.
• Check and distribute SCC mail: Collect, sort, and distribute incoming mail for the SCC.
• Schedule SCC clinical appointments: Arrange and confirm clinical appointments for clients with SCC healthcare providers.
• Manage SCC inventory at Chancellor: Oversee the inventory of supplies and equipment at the Chancellor location to ensure availability.
• Serves as backup for Registration Intake Front Desk, subject to a short notice, especially when the first floor is short-staffed, this will be on an as-needed basis.
• Performs other job-related duties

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed