Administrative Assistant II

Goodwill Industries of Southeastern Wisconsin, Inc.•Great Lakes, IL

3d•$44,725 - $67,200•Onsite

About The Position

The Administrative Assistant II is responsible for ensuring quality customer service to various executive staff, supporting ongoing and special projects including preparation of written materials and other complex administrative functions. This role typically works on projects and tasks that span 1 day - 3 months and requires understanding and abiding by policies, procedures, and programs.

Requirements

Two years of college education or experience equivalency.
Valid driver's license required.
Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
Follows through on learning, skill building, and practice necessary to adapt to change.
Uses technical skills and knowledge to manage day-to-day tasks.
Serves as an ambassador for Goodwill in the wider community.
Participates in volunteer opportunities as schedule and interest permit.
Plans and coordinates logistics for meetings and events to include: presentations, supplies, meeting invitations, room reservations and food/beverage service.
Works with manager and business units to determine event budget and manage expenses to that budget.
Creates reports, presentations, announcements, speeches and other communications as required.
May copy, edit, proofread, and revise communications.
Supports the development and coordination of department specific content.
Assembles and maintains files.
Maintains confidentiality of sensitive information.
Establishes and maintains good customer service relationships with internal employees and external visitors.
Maintains a safe and orderly work environment.
Completes other duties/responsibilities as assigned.