Administrative Assistant II, Outpatient Clinic

Sheppard Pratt Careers • Baltimore, MD

1d • Onsite

About The Position

This position is for an Administrative Assistant II in an Outpatient Clinic. The role involves managing client interactions, handling administrative tasks, maintaining medical records, and supporting medical staff. The ideal candidate will have a commitment to excellent customer service, strong administrative experience, and proficiency with computer systems, particularly Electronic Health Records. The ability to multitask in a fast-paced environment and maintain client confidentiality is essential.

Requirements

• High school diploma is required.
• 1-2 years of progressively more responsible administrative experience.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record.
• Ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment.
• Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.

Nice To Haves

• An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.

Responsibilities

• Receive clinic clients and collect client co-payments.
• Receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records in good order, file client information, and process client and other administrative paperwork.
• Assist with the maintenance of OMHC electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications.
• Provide backup assistance to Intake and other administrative staff as warranted.
• Complete insurance authorizations and eligibility checks.

Benefits

• Commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental and vision benefits for benefit eligible positions.
• 403b retirement match.
• Generous paid-time-off for benefit eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED