Clinic Administrative Assistant

Rice University•Houston, TX

5d•$22 - $23•Onsite

About The Position

The Clinic Administrative Assistant provides essential administrative and operational support to Student Health Services at Rice University. Serving as the primary front-desk contact, this position will welcome students seeking care, handle clinic communications, and maintain accurate records in our electronic health record (EHR) system. Reporting to the Clinic Coordinator, this role ensures daily clinic operations run smoothly, efficiently, and compassionately.

Requirements

Associate Degree
Three or more (3+) years of experience in an administrative or a medical office setting
Advanced interpersonal skills to interact warmly and professionally with patients in person, over the phone, and by email
High adaptability to handle changing daily needs and step in wherever support is needed in a dynamic clinic setting
Ability to stay composed, take ownership, and follow proper safety procedures when students are ill or facing an emergency
Excellent time management skills to handle multiple tasks, schedule appointments accurately, and coordinate with healthcare providers
Strong critical thinking skills to identify urgent student medical concerns and connect the patient with a nurse or clinical provider

Nice To Haves

Bachelor’s degree
Experience working in a higher education or student health environment
Advanced skills using Google Suite, word processing, and spreadsheets for tracking data

Responsibilities

Answers incoming calls, screens inquiries, replies to emails and faxes, and deliver accurate clinic information
Schedules student appointments accurately and communicate any scheduling issues directly to care providers
Addresses student questions regarding clinic policies, procedures, and appointment preparation
Updates patient records in the EHR system promptly, including managing holds on student accounts and reviewing health data forms
Tracks, orders, and organizes non-medical office supplies to keep administrative areas running smoothly
Processes general office expenses, assist with vendor quotes for equipment repairs, and help track unit budget data
Reviews patient data to help identify trends for clinic planning, support office moves, and assist with special events or projects
Strictly follows HIPAA, FERPA, and university privacy rules. Access protected health information strictly on a need-to-know basis
Performs other duties as assigned
Maintains clean, welcoming, and organized reception and waiting spaces
Attend staff meetings, join quality improvement activities, and share feedback on daily operational policies.
Act as a contact for maintenance, safety, and general facility needs.