Administrative Assistant I

Kansas City Kansas Community College•Kansas City, KS

8d•Hybrid

About The Position

As the first point of contact for our department, the Administrative Assistant delivers exceptional customer service to prospective and current students, staff, and community members. This role handles front-line operations, including face-to-face assistance, course enrollment, program inquiries, and general administrative support.

Requirements

High School diploma or GED equivalent.
Two (2) years of customer service experience.
Strong written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn and adapt to new software and division technology.
Detail-oriented with a proven ability to multitask in an active environment.
Strong commitment to working with students and staff from varied backgrounds while maintaining strict confidentiality within Adult and Continuing Education.

Nice To Haves

Bilingual fluency in English and Spanish (verbal and written).
An associate degree or higher.
Experience working in a professional office setting.
Experience working with Student Management Systems.
Experience working with diverse student populations.

Responsibilities

Greet visitors, students, and staff to foster a welcoming, supportive learning space.
Provide navigational, technical, and general assistance to visitors in person.
Assist with general paperwork, filing, and keeping the front desk and lobby organized.
Answer, direct, and return calls or voicemail messages in a timely manner.
Monitor and respond to general email inquiries promptly.
Answer questions and enroll students in non-credit courses, as well as ABE/ESL/GED programs during peak enrollment periods.
Notify students of cancelled classes; process drops and refunds as needed.
Assemble and maintain instructor and student class packets.
Maintain the Lumens database regularly and generate required reports.
Safely collect and process payments during enrollment periods following strict security protocols.
Monitor, order, and restock office supplies.
Perform additional duties as assigned.