Administrative Assistant I

Kohler Co.•Kohler, WI

11d•Onsite

About The Position

The Administrative Assistant I coordinates membership inquiries, applications, onboarding, renewals, communications, collateral, and member records. The role serves as a knowledgeable and courteous primary contact for members, guests, prospective members, vendors, and resort partners across phone, email, digital, and in-person channels. The position administers dining, lodging, cabin, and activity reservations and partners with the General Manager on release schedules, availability, capacity, demand management, and revenue opportunities. In partnership with the General Manager and Marketing, the Administrative Assistant maintains accurate menus, pricing, offerings, hours, event details, and promotional content across approved systems and channels. The role supports business reporting, data quality, reconciliation, trend identification, and communication of actionable insights using tools such as Power BI, Excel, and related systems. It also supports sales processing, member charges, billing, accounts payable and receivable, month-end close, purchasing, payroll, inventory, cost reporting, and related reconciliations. Additional duties include preparing correspondence, presentations, schedules, procedures, and operational communications; maintaining organized and confidential business records; improving administrative and reservation workflows; documenting updated processes; and assisting associates with systems and procedures. This is an onsite position in Kohler, Wisconsin. Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Requirements

High school diploma and 3–6 years of administrative experience, or an associate degree and 2–4 years of administrative experience.
Must be authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

Coordinate membership inquiries, applications, onboarding, renewals, communications, collateral, and member records.
Serve as a primary contact for members, guests, prospects, vendors, and resort partners through phone, email, digital, and in-person channels.
Administer dining, lodging, cabin, and activity reservations.
Partner with the General Manager on reservation release schedules, availability, capacity, demand management, and revenue opportunities.
Maintain menus, pricing, offerings, hours, event details, and promotional content across approved systems and channels, in partnership with the General Manager and Marketing.
Support business reporting, data quality, reconciliations, trend identification, and communication of actionable insights.
Support daily sales processing, member charges, billing, accounts payable and receivable, month-end close, purchasing, payroll, inventory, and cost reporting.
Prepare correspondence, presentations, schedules, procedures, and operational communications.
Maintain organized and confidential business records.
Improve administrative and reservation workflows, document updated processes, and assist associates with systems and procedures.