OPS - ADMINISTRATIVE ASSISTANT I - 31900118
About The Position
The Administrative Assistant I provides information and access to benefits and services to people who contact the Governor’s Office by phone. This professional position requires extensive knowledge of state agency operations and the major goals and policies adopted by the Governor. The position answers calls and assists constituents experiencing problems with state agencies or seeking information, benefits, services, or help with other concerns and requests. It also involves coordinating with phone and correspondence analysts, participating in team meetings, keeping current on government-related developments, and performing other assigned duties.
Requirements
- High school diploma or equivalent; additional education may be substituted for experience.
- One year of customer service experience; additional education may be substituted for experience.
- Ability to operate a computer with multiple screens open while talking on the phone.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Bilingual Spanish/English.
Responsibilities
- Answer daily calls, providing quality customer service, information, access to benefits, and assistance to constituents with problems involving state government agencies and other concerns or requests.
- Collaborate with phone analysts and correspondence analysts to simplify access to services and expedite delivery of information and benefits.
- Participate in team meetings and provide verbal and written reports.
- Keep abreast of current events related to government services, laws, executive orders, press releases and conferences, and actions by the Governor or state agencies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
