Administrative Assistant I, Outpatient Clinic

Sheppard Pratt Careers • Columbia, MD

19h • Onsite

About The Position

This role is for an Administrative Assistant I in an Outpatient Clinic. The primary responsibilities involve client interaction, appointment scheduling, medical record maintenance, and general administrative support to ensure the smooth and secure operation of the clinic. The position requires a high level of customer service, attention to detail, and the ability to work effectively in a fast-paced healthcare environment. The company emphasizes a collaborative team approach and a mission-driven culture focused on providing hope and healing.

Requirements

• High school diploma is required
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record
• Ability to maintain and protect client confidentiality and privacy is essential
• Ability to multi-task in a high volume, extremely fast-paced health care business environment
• Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic

Nice To Haves

• An Associates Degree in business administration or related field is preferred
• Previous experience in a health care setting is preferred but not required
• Excellent interpersonal skills and a sense of humor is a plus

Responsibilities

• Receive clinic clients
• Collect client co-payments
• Receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records (EHR) in good order
• File client information
• Process client and other administrative paperwork
• Assist with maintenance of clinic electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Provide backup assistance to other administrative staff as warranted
• Greet clients in person and on the phone with exceptional customer service
• Monitor and route clinic voicemail messages
• Schedule appointments for clients and staff
• Pull and file charts and paperwork for doctors
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs and authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Close charts in multiple electronic data systems
• Receive, log, and secure all delivered medications
• All other duties as assigned to ensure successful operation of the clinic

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED