Administrative Assistant I, Outpatient Clinic

Sheppard Pratt • Columbia, MD

10h • Onsite

About The Position

The Administrative Assistant I in the Outpatient Clinic will be responsible for a variety of tasks to ensure the smooth and efficient operation of the clinic. This role involves direct client interaction, record management, scheduling, and supporting administrative functions. The position requires excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment.

Requirements

• High school diploma is required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment.
• Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.
• Excellent interpersonal skills.

Nice To Haves

• An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• A sense of humor is a plus.

Responsibilities

• Receive clinic clients; collect client co-payments; receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork.
• Assist with maintenance of clinic electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Provide backup assistance to other administrative staff as warranted.
• Greet clients in person and on the phone with exceptional customer service.
• Monitor and route clinic voicemail messages.
• Schedule appointments for clients and staff.
• Pull and file charts and paperwork for doctors.
• Check client eligibility status to verify insurance coverage.
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes.
• Request, log, and secure client co-payments.
• Receive, respond and/or route incoming phone calls.
• Print provider schedules and billing sheets.
• Make appointment reminder calls.
• Respond to all requests from providers, clients and other staff in a professional manner.
• Communicate critical information to staff in a timely manner.
• File all notes and papers in client charts.
• Close charts in multiple electronic data systems.
• Receive, log, and secure all delivered medications.
• Perform other duties as assigned to ensure successful operation of the clinic.

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental and vision benefits for benefit eligible positions.
• 403b retirement match.
• Generous paid-time-off for benefit eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED