Administrative Assistant - Housing - HS067

Native American Rehabilitation Assoc. of the NW•Portland, OR

1d•Onsite

About The Position

The Housing Administrative Assistant provides administrative support to Housing Services staff with high volume interaction with staff and clients including, greeting, and directing clients, answering phones, word processing and data entry, and other duties as assigned. At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

Requirements

Post high school education including coursework in word processing and one year experience in performing the above duties – or – high school graduate or equivalent plus at least two years experience in performing the above duties or equivalent experience.
Ability to approach and interact with others in a warm, friendly, and supportive manner, creating a climate of trust, consideration, and mutual respect.
Evidence of ability to develop and maintain productive relationships with internal and external customers to build customer loyalty and business success.
Experience operating a multi-line phone system.
Ability to type 40 words per minute.
Experience in medical setting.
Knowledge of HIPPA rules and regulations required.
Experience using Microsoft Excel.
Ability to maintain professional boundaries with clients, the community, and other staff members.
Work collaboratively with clients, other NARA NW staff, team members, and to treat everyone with respect and dignity at all times.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass criminal background and DMV checks.

Nice To Haves

Familiarity with HMIS, Athena or similar software helpful.
Experience working within the Native American/Alaska Native community is considered a plus.

Responsibilities

Answer multi-line phone system, directs calls, take messages in a courteous and professional manner.
Greet clients and assist them as needed.
Schedule client appointments and maintain schedules and calendars.
Provide general information about NARA NW programs, as requested.
Perform typing assignments, data entry and general office support as assigned.
Help provide an update to referrals on the Coordinated Access entry referral list.
Support outreach efforts by attending work and cultural events, staffing informational tables, and connecting participants with available resources.
Sort, screen, and distribute incoming mail and process outgoing mail following postal regulations.
Perform clerical functions incidental to reception activity.
Assist with client chart maintenance (assemble, print forms, sort, file).
Coordinate special events: meetings, trainings, etc.

Benefits

Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
15 Paid Holidays
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)