Housing Assistant

Graceworks Ministries•Franklin, TN

22h•Onsite

About The Position

The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers. This role involves delivering outstanding customer service with compassion and respect, reviewing rent assistance requests, gathering documentation, communicating with neighbors and landlords, approving and submitting payment requests, and documenting interactions. The assistant will also handle neighbor inquiries and complaints, serve as backup for Front Desk staff, schedule food appointments, provide information on additional resources, and follow Shelter program guidelines. Additionally, the role includes participating in fundraising and outreach events, managing phone calls and emails, maintaining confidentiality, collaborating with community partners, and adapting to changing tasks.

Requirements

Bachelor's degree in social work, Human Services, or related field preferred
Proficiency in both English and Spanish is strongly preferred
Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals
Motivated, energetic self-starter with strong problem-solving skills
Good judgment
Ability to handle multiple tasks simultaneously
Computer literate with working knowledge of Word and Excel
Ability to learn new database systems
Highly developed organizational, planning and oral and written communication skills
Excellent time and self-management skills
Strong sense of initiative and ability to work under pressure on multiple projects
Ability to work independently and as a part of a team
Position requires standing on concrete floors and lifting of up to 20 lbs and moving items on occasion

Responsibilities

Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
Document and update neighbors accounts based on interactions and services provided
Handle Neighbors inquiries and complaints in a timely manner
Act as backup for Front Desk staff when needed
Provides support to the Neighbor Services team
Schedule Food appointments
Provide neighbors with information and other resources for additional support
Understand and follows the Shelter program guidelines
Participates in GraceWorks’ fundraising events and outreach events
Answer phone calls and respond to email inquiries in a timely manner
Maintain confidentiality of Neighbor’s information
Work collaboratively with community partners and Services Providers
Able to react to change productively and handle all other duties/essential tasks as assigned
All other duties as assigned