Administrative Assistant / Front Desk
Cerebrocare•Amarillo, TX
About The Position
The Front Desk Administrator is the first point of contact for patients, visitors, and callers at Us Neuro. The role supports an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and helping maintain smooth daily clinic workflow in a neurology setting. The position contributes to specialized neurological care in a collaborative clinical environment, supporting comprehensive evaluation, individualized treatment planning, and multidisciplinary coordination for patients recovering from brain injury.
Requirements
- High school diploma or equivalent.
- Strong customer service and verbal and written communication skills.
- Proficiency with scheduling systems, EHR platforms, and basic office software.
- Ability to multitask and remain calm in a fast-paced healthcare environment.
- Professional, friendly, and patient-focused demeanor.
- Strong organizational and time-management skills.
- Attention to detail and accuracy in data entry.
- Team-oriented with a proactive approach to problem-solving.
Nice To Haves
- Previous experience in a medical office, front desk, or administrative role.
Responsibilities
- Greet patients and visitors in a professional, compassionate manner.
- Manage patient check-in and check-out processes.
- Answer and route incoming phone calls and emails promptly.
- Address patient questions regarding appointments, paperwork, and general clinic information.
- Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
- Maintain accurate patient demographic and insurance information in the EHR.
- Coordinate referrals, authorizations, and follow-up appointments as needed.
- Collect co-pays and process payments according to clinic policy.
- Communicate schedule changes with providers, clinical staff, and patients.
- Maintain an organized, welcoming reception area.
- Assist with administrative tasks including scanning, filing, and data entry.
- Support clinic policies, HIPAA compliance, and patient confidentiality standards.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Paid time off
- Paid holidays
- Room for growth
- Direct employee status with Cortex TBI
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
