Front Desk Administrative Assistant
About The Position
The Front Desk Administrative Assistant is the first point of contact for customers who call or visit the office. The role provides customer service, answers inquiries, assists with account questions, processes payments, and supports administrative office functions. The position also helps maintain positive customer relationships and timely communication between customers and the customer service team. The role is based at the Eden Valley, Minnesota location and is full-time, with a stated salary range of $16.00–$18.00 per hour. The work takes place in a professional office environment with frequent customer interaction by telephone and in person. Occasional overtime may be required during peak heating seasons or periods of high call volume.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Ability to learn customer account management and billing software.
Nice To Haves
- Previous receptionist, administrative assistant, or customer service experience.
- Experience in the propane, fuel, utility, or service industry.
Responsibilities
- Answer incoming telephone calls and greet customers professionally and courteously.
- Respond to questions about propane and fuel services, billing, payments, tank monitoring, delivery status, and account information.
- Assist customers with service requests and account updates.
- Resolve routine customer concerns and escalate complex issues when appropriate.
- Take accurate messages and ensure appropriate departments follow up in a timely manner.
- Process customer payments and provide receipts as needed.
- Maintain and update customer records in company software systems.
- Perform data entry and maintain accurate customer account information.
- Prepare, scan, file, and distribute documents and correspondence.
- Sort and distribute incoming mail.
- Assist with preparing reports, forms, and other administrative documents.
- Maintain organized electronic and paper filing systems.
- Answer customer questions about invoices, account balances, and payment options.
- Support payment processing and account maintenance.
- Support accounts receivable activities by providing billing information and directing customers to appropriate resources when necessary.
- Operate multi-line telephone systems and standard office equipment.
- Maintain a professional and welcoming reception area.
- Monitor and order office supplies as needed.
- Support day-to-day office operations and administrative projects.
- Follow company policies regarding confidentiality and customer information.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
