Administrative Assistant / Front Desk

Cerebrocare•Amarillo, TX

12d

About The Position

The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at US Neuro. The role supports an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting the clinic’s daily workflow in a neurology setting. The position includes patient check-in and check-out, appointment scheduling, maintaining accurate patient and insurance information in the EHR, coordinating referrals and authorizations, collecting payments, communicating schedule changes, and performing general administrative tasks. It also supports clinic policies, HIPAA compliance, and patient confidentiality.

Requirements

High school diploma or equivalent.
Strong verbal and written customer service and communication skills.
Proficiency with scheduling systems, EHR platforms, and basic office software.
Ability to multitask and remain calm in a fast-paced healthcare environment.
Professional, friendly, and patient-focused demeanor.
Strong organizational and time-management skills.
Attention to detail and accuracy in data entry.
Team-oriented approach and proactive problem-solving.

Nice To Haves

Previous experience in a medical office, front desk, or administrative role.
Experience in a neurology or specialty medical clinic.
Knowledge of insurance verification and medical terminology.

Responsibilities

Greet patients and visitors professionally and compassionately.
Manage patient check-in and check-out processes.
Answer and route incoming phone calls and emails promptly.
Respond to questions about appointments, paperwork, and general clinic information.
Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
Maintain accurate patient demographic and insurance information in the EHR.
Coordinate referrals, authorizations, and follow-up appointments as needed.
Collect co-pays and process payments according to clinic policy.
Communicate schedule changes with providers, clinical staff, and patients.
Maintain an organized and welcoming reception area.
Perform administrative tasks, including scanning, filing, and data entry.
Support clinic policies, HIPAA compliance, and patient confidentiality standards.