Administrative Assistant - Events

Marriott•Chantilly, VA

6d•Onsite

About The Position

This position involves managing and retrieving information from computer databases, handling guest inquiries, and transmitting documents. The role requires operating standard office equipment, preparing various documents using software applications, and managing mail services. A key aspect is maintaining organized filing systems, both digital and physical, and compiling records of office activities and business transactions. The role also includes entering and locating work-related information using computer systems. Additionally, the position requires adherence to company policies, maintaining a professional appearance and demeanor, ensuring confidentiality, and protecting company assets. The role involves interacting with guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both written and verbal, is essential, as is professional telephone etiquette. Building positive working relationships, supporting team goals, and responding appropriately to employee concerns are also important. Physical requirements include moving, lifting, carrying, pushing, and placing objects weighing up to 10 pounds without assistance. The company, Marriott International, is an equal opportunity employer committed to fostering an inclusive environment where diverse backgrounds are valued and celebrated. They are dedicated to non-discrimination based on protected characteristics. Marriott Hotels aims to elevate hospitality through innovation and comfort, delivering thoughtful and heartfelt service. JW Marriott, a luxury brand within Marriott International, prioritizes its associates, believing their happiness leads to guest satisfaction. JW Marriott associates are expected to be confident, innovative, genuine, and intuitive, upholding the brand's legacy. The hotels offer a unique work experience with a strong sense of community and camaraderie, providing opportunities for training, development, recognition, and pursuing passions in a luxury environment focused on holistic well-being.

Requirements

Proficiency in using a keyboard, mouse, or trackball for data entry and retrieval.
Ability to operate standard office equipment.
Experience with word processing, spreadsheet, database, or presentation software.
Skills in handling incoming and outgoing mail.
Ability to create and maintain filing systems.
Capability to compile, copy, sort, and file records.
Competence in entering and locating work-related information using computers.
Understanding and adherence to company policies and procedures.
Professional and clean uniform and personal appearance.
Ability to maintain confidentiality of proprietary information.
Skills in welcoming and acknowledging guests according to company standards.
Ability to anticipate and address guest service needs.
Capacity to assist individuals with disabilities.
Clear and professional communication skills (verbal and written).
Appropriate telephone etiquette.
Ability to develop and maintain positive working relationships.
Teamwork and support for common goals.
Appropriate response to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.