Administrative Assistant, Enrollment Services

Casper College•Casper, WY

1d•Onsite

About The Position

The Administrative Assistant serves as the primary operational support and first point of contact for Enrollment Services. Operating in a high-volume, fast-paced environment, this role coordinates front-office management and provides comprehensive administrative support across four distinct functional areas: Admissions, Student Success, Financial Aid, and the Registrar. Responsibilities include managing daily front-desk and intake operations, providing supervision and daily task delegation for student employees, overseeing administrative logistics and office purchasing, and ensuring high-quality service delivery to students, families, and college personnel. The ideal candidate excels in a multi-departmental setting, demonstrates proficiency across specialized software platforms, and maintains efficient workflow coordination for a core campus hub.

Requirements

Associate’s Degree from an accredited institution, or a high school diploma/GED with at least 2 years relevant work experience in an office setting providing customer service, data entry, records management, or similar
General office skills, such as computer proficiency in Microsoft Office Suite and Google applications as well as office equipment such as multi-line phone, computer, printer, fax machine, photocopier, etc.
Knowledge of FERPA regulations and ability maintain a high degree of confidentiality
Ability to establish and maintain effective working relationships
Ability to professionally communicate and coordinate with multiple stakeholders verbally and in writing

Nice To Haves

Bachelor’s Degree from an accredited institution
3 years of professional experience in an office environment
Experience in higher education
Experience directly supervising and training staff, including workload distribution and daily workflow oversight

Responsibilities

Serve as the primary liaison delivering intake, triage, and customer support for phone, email, and in-person inquiries.
Coordinate front-desk schedules to ensure continuous coverage during standard operating hours.
Maintain strict adherence to institutional confidentiality guidelines and FERPA regulations.
Provide administrative, operational, and clerical support across Admissions, Student Success, Financial Aid, and the Registrar.
Lead student appointment scheduling, including campus tours, reminders, and rescheduling.
Utilize multiple concurrent software application systems (including, but not limited to CRM, Student Information Systems, and Google Suite) daily to generate student outcome reports, process data requests and compile engagement analytics.
Oversee all aspects of student work study supervision, provide daily workflow oversight, task delegation, scheduling, standard operating procedures and training manuals, and orientation for the department’s student employees.
Create, process, and route new student advising records to Academic Deans, Department Assistants, and Registrar staff to facilitate accurate advisor assignments.
Manage departmental purchasing, p-card reconciliations, expense coding, and requisition submissions.
Coordinate event logistics, travel arrangements, room reservations, facility work orders, and material distribution as requested by the department.
Process new student advising records for advisor assignments and manage office inventory and marketing materials.
Perform other related administrative duties as assigned.