Assistant, Enrollment Services

HCC • Houston, TX

2d • Onsite

About The Position

The Enrollment Services Assistant assists the Enrollment Associate/Officer or designee in coordinating, managing and auditing all College Enrollment Services to include registration, admissions and audit for compliance of state reporting. This role performs various tasks required in processing a student’s application for admissions, registration, data entry, online orientation, and WEB enrollment. The assistant serves as a resource in providing general information over the phone and in person to students, faculty, staff, and the community. They inform students of the enrollment process (application, testing, FA, advising, registration, orientation, etc.) and assist with the onboarding process. The role involves collecting all enrollment information, logging items into the student system, and scanning documents such as transcripts, test scores, and residency documentation. A key responsibility is screening students for onboarding and assuring Texas Success Initiative (TSI) compliance, which includes checking status at initial contact, setting milestones and groups, and term activation. The assistant will consult with the Associate/Officer for items requiring professional judgment and will enter and verify scoring assessments (i.e., TSI status, ACT, SAT, etc.). They will also troubleshoot and monitor the Electronic Lab and assist with recruitment and retention activities as assigned. Other duties, tasks, and assignments as required will also be performed.

Requirements

• High school diploma or equivalent required
• 1 year experience in a student services related setting
• MS Office Programs
• Information Management Systems
• Customer Service
• Must be able to perform all job requirements with or without reasonable accommodations
• remain in a stationary position during shift
• move items weighing up to 25 pounds
• position self to operate job equipment
• apply established protocols in a timely manner
• Must access, input and retrieve information from technology devices
• communicate with others to accomplish job requirements

Nice To Haves

• Associate’s degree preferred

Responsibilities

• Perform one or more of the various tasks required in processing a student’s application for admissions, registration, data entry, online orientation, WEB enrollment, etc.
• Serve as a resource in providing general information over the phone and in person to students, faculty, staff and community.
• Inform students of the enrollment process (application, testing, FA, advising, registration, orientation, etc.).
• Assist with onboarding process.
• Collect all enrollment information, log items into student system, and scan documents (i.e. transcripts, test scores, residency documentation, etc.).
• Screen students for onboarding and assure Texas Success Initiative (TSI) compliance (i.e. check status at initial contact, set milestones and groups, and term activate).
• Consult with Associate/Officer for items requiring professional judgment.
• Enter and verify scoring assessment (i.e. TSI status, ACT, SAT, etc.).
• Troubleshoot and monitor the Electronic Lab.
• Assist with recruitment and retention activities as assigned.
• Perform other duties, tasks and assignments as required.

Benefits

• promotes opportunities for their professional growth and development
• provides a positive working and learning environment that encourages involvement, innovation, and creativity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED