Administrative Assistant / Coordinator

Setpoint Systems Corporation•Littleton, CO

4d•Onsite

About The Position

We are looking for an administrative assistant / Service coordinator to join our results oriented team in Littleton, Colorado. This is your chance to stand out in the crowd and build a position that is truly customer focused. We solely exist to improve lives through empowerment. Our success and focus are around enabling our customers to become self-sustaining through extensive training and unique, passionate partnerships.

Requirements

Must attend each meeting and be prepared with 3 week look ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets and Job Issues.

Nice To Haves

Extensive product training will be provided and required

Responsibilities

Prepare work orders and schedule service calls and TSA visits.
Prepare and coordinate service schedules with input from SSC’s service technicians, customers, and service manager.
Update site contact information.
Prepare and participate in biweekly service team meetings.
Organize and maintain all records, documents, and job correspondence email into libraries.
Create TSA binders.
Maintain Safety binder.
Serve as the point of contact for customers and technicians, via telephone, text, and email.
Interface with customers and internal customers on the timely execution of services.
Keep customers informed on the status of jobs through the service project schedule.
Catalog all work order notes and recommendations and email them to account managers for follow up on a weekly basis.
Monitor, evaluate, and prepare service billings.
Perform backup duties for Service Manager and Parts Department when needed.
Attend each meeting and be prepared with a 3-week look-ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets and Job Issues.
Responsible for Facility contract management.
Assist in coverage on the phone tree.
Assist with Kitchen Duty rotation.
Assist with Event planning and coverage.