Administrative Assistant, Associate | Oncology Scheduling

UPMC•Pittsburgh, PA

13h•Onsite

About The Position

The Administrative Assistant, Associate supports scheduling follow-up appointments for the second-floor medical oncology unit at Hillman Cancer Center in Shadyside. Under direct supervision, this role provides administrative and clerical support to the department and clinical staff, helps coordinate treatment-related appointments and referrals, and supports a patient-centered experience. The position is scheduled Monday through Friday during daylight hours; evenings, weekends, and holidays are not required.

Requirements

High school diploma or equivalent.
Working knowledge of word processing, electronic mail and calendar, spreadsheet, presentation, and database software.
Ability to use applicable Microsoft Suite products.
Knowledge of business processes and procedures.
Ability to use basic reasoning skills.
Act 34 clearance.

Nice To Haves

Up to one year of administrative experience is preferred.

Responsibilities

Provide general administrative support to a department or group of professionals under direct supervision.
Perform routine clerical functions, including copying, sorting, filing, and typing; establish and maintain office files, logs, and records of office activities.
Answer, screen, and route incoming calls and messages, and respond to routine questions.
Greet, screen, and direct visitors to the appropriate staff member.
Support front-office operations, including answering phones, preparing charts, and scheduling.
Act as a liaison between clinical staff and FC regarding treatment or injection changes on the day of service.
Schedule and coordinate chemotherapy, injection, treatment-related lab, and port-flush appointments.
Schedule and secure physician orders processed at discharge for patients scheduled for physician visits on treatment or injection days.
Scan documents, coordinate care appointments and referrals, and secure testing authorizations.
Contact patients who miss treatment, injection, or lab appointments and follow the complete no-show process.
Receive patient calls about treatment, injection, or lab appointments and schedule or reschedule as needed.