Administrative Assistant - Aging/ADRC

Juneau County•Wi 53948, WI

12d•Onsite

About The Position

This position provides administrative support to the Aging and Disability Resource Center and provides courteous and efficient customer service to Juneau County residents. The role involves interpreting and applying Federal, State, municipal, and Department rules, regulations, and policies. The employee is expected to attend work regularly, be punctual, behave professionally, and foster positive working relationships. Learning and understanding safe work practices is also a key expectation.

Requirements

Knowledge of administrative policies and procedures of the County.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of county, state, and federal programs pertaining to regulations and mandates under which the department functions.
Knowledge of the occupational hazards of the work and necessary safety precautions.
Ability to utilize various computer software programs that are department-specific.
Ability to understand and follow simple oral and written instructions and adhere to prescribed departmental routines.
Ability to maintain accurate records of assigned activities.
Skill in time management; prioritizing duties to accomplish a high volume of quality work product requiring minimal supervision.
Ability to define problems, exercise sound judgment, and address a variety of situations successfully.
Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook.
Ability to work the allocated hours of the position and respond after hours if needed.
High School Diploma/equivalent and one (1) year of clerical/accounting work experience; or an equivalent combination of education, skills, knowledge, and abilities may be considered for the job.
Must successfully pass a criminal background check per department requirements.
Must be certified in Basic Lift Support, ‘Stop the Bleed,’ and Narcan rescue by a time frame designated by the County (Health Department).

Nice To Haves

Experience using cash registers and credit card machines.
Experience with real estate document preparation (Register of Deeds).
Experience in business/office management (Extension/Veterans).

Responsibilities

Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers.
Addresses and resolves customer questions/concerns as able and refers complex inquiries, requests, or complaints to appropriate staff.
Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
Composes general correspondence and reports; proofreads and edits documents.
Assists with recording meeting minutes for various committees and distributes them to the committees and posts in designated areas or formats.
Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
Maintains electronic filing, paper filing, and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
Handles mail pick-up, deliveries, and distribution.
Organizes and maintains resource information in a variety of formats.
Maintains usage and inventory records; orders department-specific supplies.
Receives, processes, posts, and distributes receipts, expenditures, encumbrances, cash, money orders, invoices/fees, etc. for assigned department.
Participates in Staff Development/Professional Development training as needed.
Assists other department personnel during peak periods of work or for absences.
Assists with bi-weekly payroll as needed.
Prepares monthly payment sheets and vouchers for reimbursement of volunteer drivers for the finance department.
Maintains ADRC vehicle maintenance records and repairs.
Arranges and coordinates transportation assistance for ADRC consumers in need of transportation services for medical, nutrition, shopping, and personal business matters.
Provides support and assists as needed with daily Senior Nutrition meal count orders and modifications to counts with nutrition site managers and contracted food vendor(s).
Follows up on canceled meals or clients not home; calls for welfare checks.
Coordinates registration for driver safety course; schedules tax assistance appointments during tax season.
Assists with entering Open Enrollment client information and runs Plan Finder reports as needed.
Manages loan closet, tracks incoming/outgoing equipment, and ensures equipment is usable and in good repair.
Provides support and assists as needed with the ADRC homepage on the Juneau County website.
Provides support and assists as needed with office record keeping, daily, monthly, quarterly, and yearly reports and billing for third party reimbursement of transportation and home delivered meals.
Assists with scheduling tax assistance appointments as well as Medicare Open Enrollment appointments during peak season.