Administrative Assistant 3

Arizona Department of Administration • Phoenix, WA

20h • Hybrid

About The Position

The Administrative Assistant 3 provides administrative, secretarial, and investigative support to the Industrial Commission of Arizona’s Legal Division, primarily supporting the Fraud and Compliance Unit. The role supports investigations into workers’ compensation fraud, compliance enforcement involving uninsured employers, and public protection through efficient office operations and case support.

The position may offer remote work within Arizona, based on department business needs and the employee’s continued achievement of expected performance measures. Remote work is a management option, not an employee entitlement, and may be ended at the agency’s discretion. All work must be performed within Arizona unless an exception is authorized in advance.

Requirements

• Knowledge of computer systems and standard office technology.
• Knowledge of the Legal Division and Fraud and Compliance Unit’s mission, organization, workflows, administrative procedures, and business processes.
• Basic knowledge of Arizona workers’ compensation laws, regulations, and compliance principles.
• Knowledge of employer insurance verification tools, including NCCI.
• Knowledge of internet search tools, social media platforms, and government databases used for research and investigations.
• Strong teamwork and collaboration skills.
• Planning, organization, multitasking, and time management skills.
• Effective written and verbal communication skills and attention to detail.
• Proficiency in Microsoft Office and other computer applications, databases, and office technology.
• Analytical, problem-solving, and decision-making skills.
• Interpersonal skills and ability to build positive working relationships.
• Ability to conduct research using web search engines, social media, and government websites.
• Ability to interact professionally and effectively with coworkers, employers, stakeholders, and the public.
• Ability to maintain confidentiality and demonstrate ethical, courteous, and professional conduct.
• Ability to exercise sound judgment and make appropriate decisions within established policies and procedures.
• Ability to prioritize multiple assignments, adapt to changing priorities, and meet deadlines in a fast-paced environment.
• Ability to remain composed and productive under pressure.
• Ability to coordinate work effectively with investigators, administrative staff, and other Commission divisions.
• Ability to proofread documents and ensure accuracy and quality of work.
• Ability to foster an inclusive and collaborative work environment that values diverse perspectives.
• Ability to research, analyze, and interpret information from multiple sources to determine employer operational status and support compliance investigations.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If driving or using a vehicle is an essential job function for conducting State business, the stated driver’s license requirements apply.

Responsibilities

• Prepare correspondence, legal documents, case files, and other records, ensuring accuracy, confidentiality, and compliance with established procedures.
• Maintain case documentation; coordinate schedules and deadlines; and research internal systems and public records to verify employer status, insurance coverage, business operations, and regulatory compliance.
• Liaise with investigators, Legal Division staff, other Commission divisions, external agencies, employers, and the public by responding to inquiries, exchanging information, and facilitating case-related activities.
• Maintain records, compile data, prepare reports, and coordinate administrative processes supporting unit operations, including compliance-related collections and performance tracking.
• Assist with Legal Division administrative functions and participate in continuous improvement initiatives.

Benefits

• Sick leave
• Vacation
• 10 paid holidays per year
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
• Health insurance
• Dental insurance
• Retirement plan through the Arizona State Retirement System, with employer-matched contributions
• Life insurance
• Long-term disability insurance
• Optional short-term disability insurance
• Optional deferred compensation plans
• Optional supplemental life insurance
• Potential for a full-time or part-time remote work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed