Administrative Assistant 3

Arizona Department of Administration • Phoenix, AZ

1d • $18 - $19 • Hybrid

About The Position

The Administrative Assistant 3 provides administrative, secretarial, and investigative support to the Legal Division, with a primary focus on the Fraud and Compliance Unit. The role supports efforts to investigate workers' compensation fraud, enforce compliance among uninsured employers, and protect the public through efficient office operations and case support.

The position may offer remote work within Arizona, based on department business needs and continued achievement of expected performance measures. All work should be performed within Arizona unless an exception is authorized in advance. Remote work is a management option and not an employee entitlement; an agency may end a remote work agreement at its discretion.

Requirements

• Knowledge of computer systems and standard office technology.
• Knowledge of the Legal Division and Fraud and Compliance Unit's mission, organization, workflows, administrative procedures, and business processes.
• Basic knowledge of Arizona workers' compensation laws, regulations, and compliance principles.
• Knowledge of employer insurance verification tools, including NCCI.
• Knowledge of internet search tools, social media platforms, and government databases used for research and investigations.
• Strong teamwork and collaboration skills.
• Excellent planning, organization, multitasking, and time management skills.
• Effective written and verbal communication skills and strong attention to detail.
• Proficiency in Microsoft Office and other computer applications, databases, and office technology.
• Strong analytical, problem-solving, and decision-making skills.
• Effective interpersonal skills and ability to build positive working relationships.
• Ability to conduct research using web search engines, social media, and government websites.
• Ability to interact professionally and effectively with coworkers, employers, stakeholders, and the public.
• Ability to maintain confidentiality and demonstrate ethical, courteous, and professional conduct.
• Ability to exercise sound judgment and make appropriate decisions within established policies and procedures.
• Ability to prioritize multiple assignments, adapt to changing priorities, and meet deadlines in a fast-paced environment.
• Ability to remain composed and productive under pressure.
• Ability to coordinate work effectively with investigators, administrative staff, and other Commission divisions.
• Ability to proofread documents and ensure accuracy and quality of work.
• Ability to foster an inclusive and collaborative work environment that values diverse perspectives.
• Ability to research, analyze, and interpret information from multiple sources to determine employer operational status and support compliance investigations.
• If driving or using a vehicle is an essential job function for State business, the stated Driver’s License Requirements apply.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Prepare correspondence, legal documents, case files, and other records, ensuring accuracy, confidentiality, and compliance with established procedures.
• Support fraud and compliance investigations by maintaining case documentation, coordinating schedules and deadlines, and researching internal systems and public records to verify employer status, insurance coverage, business operations, and regulatory compliance.
• Liaise with investigators, Legal Division staff, other Commission divisions, external agencies, employers, and the public by responding to inquiries, exchanging information, and facilitating case-related activities.
• Maintain records, compile data, prepare reports, and coordinate administrative processes supporting unit operations, including compliance-related collections and performance tracking.
• Assist with Legal Division administrative functions and participate in continuous improvement initiatives.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
• Health and dental insurance
• Retirement plan through the Arizona State Retirement System, with employer-matched contributions
• Life insurance and long-term disability insurance
• Optional short-term disability insurance
• Optional deferred compensation plans
• Optional supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed