Administrative Assistant 2, LTC Programs (00081431)

Georgia Department of Community Health•Atlanta, GA

1d•Hybrid

About The Position

The Georgia Department of Community Health (DCH) is seeking qualified candidates for the position of Administrative Assistant 2, Long-Term Care Program within the Healthcare Facility Regulation Division. This is a full-time, hybrid position requiring both in-office and remote work, with the frequency of in-office days subject to change based on business needs. The role involves supporting senior management with advanced secretarial and clerical duties, including personnel, budgeting, and record management. The position may also involve cross-training in various departmental assignments and requires general office procedures such as mail processing and answering telephones.

Requirements

High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower-level Admin Assistant 1 (GST050) or position equivalent.
Proficient in Office Products (word and excel).
Display excellent customer service skills, computer skills and the ability to multi-task.

Nice To Haves

Administrative support/assistant background
Held an Administrative Support position within the past six months
Self-starter with excellent verbal and written communication skills
Ability to work under pressure in an empathetic and professional manner
Strong multitasking and problem-solving skills
Ability to maintain effective relationships with multi-level personnel and customers
Demonstrated professional customer service skills
Excellent organizational skills with the ability to prioritize assignments
Team player with flexibility and an exceptional customer service attitude

Responsibilities

Perform general office procedures to include processing of mail, answering of telephone, use copier, and procedures that lead to efficiency and effectiveness of the office.
Assist in providing a variety of administrative and clerical support functions to facilitate the workflow of the office facilities.
Display a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.
Gather, compile, and analyze data to meet the needs of the long-term care program.
Conduct and coordinate operational and related research to support strategic and business planning for the long-term care program.
Run report queries monthly and distributes in accordance with defined protocol.
Receive end-of-month database report from the QIES/ASPEN coordinator and distribute to appropriate long-term care staff.
Open previously created shells and upload kits once the initial survey information is provided.
Open shells; perform final kit updates; and close kits in ACO database.
Close complaints in database (if it is a complaint).
Prepare documents for Laser Fiche for processing and records retention.
Retrieve all supporting documentation from surveyors for nursing home surveys and routes immediately upon receipt.
Maintain floor plans and tracking spreadsheet for each nursing home facility.
Pull Facility Incident Reports for all staff as needed and distribute them with survey packets.
Close recertification kits when all documents have been received after the kit has been uploaded.
Mail letters to complainants and facilities after complaints have been totally resolved and closed.
Effectively operate multiple database systems to review and make updates as necessary.
Assist with processing NH permits.
Input data from various sources in database systems.
Perform other duties as assigned in the fulfillment of the needs of the Healthcare Facility Regulation Division.

Benefits

employee retirement plan
paid holidays annually
vacation and sick leave
health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account

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