Administrative Assistant 1

Commonwealth of Pennsylvania•Dauphin County, PA

6d•Hybrid

About The Position

This position serves as the Administrative Assistant to the Regional Manager of the Harrisburg Regional Counseling Center. The center supports employees and retirees in Dauphin, Lebanon, Perry, Cumberland, Adams, and York counties. The role is crucial in supporting grieving families by facilitating the death benefit process for members collecting pension payments. Additionally, the position involves assisting with visitors, answering telephones, managing mail, and scanning/indexing returned forms. This is a permanent full-time position with excellent benefits, paid holidays, and advancement opportunities.

Requirements

Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.
Meet the PA residency requirement.
Be able to perform essential job functions.
Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

Detail-oriented
Adept at multitasking
Skilled at providing office and customer support

Responsibilities

Review death notifications, analyze member files, and determine beneficiary eligibility using retirement systems.
Research member accounts, explain refund options, and guide members through required forms.
Assign tasks, train clerical staff, and update procedures to improve daily operations.
Manage supplies, coordinate service contracts, and oversee automotive reports for the center.
Prepare training requests, track staff development, and communicate with Central Office.
Serve as the Administrative Assistant to the Regional Manager.
Support grieving families through facilitating the death benefit process.
Assist in receiving visitors, answering telephones, opening and distributing mail, and scanning and indexing returned forms.