Administrative and Special Projects Coordinat

Oakland Community Health Network•Troy, MI

6d•$49,532 - $61,915•Hybrid

About The Position

Under direction, the Administrative and Special Projects Coordinator performs professional analytical and administrative duties supporting assigned functions, operations, programs, and departments. The position supports special projects, research studies, analysis, and other specialized functions; coordinates and manages OCHN internal policies and procedures; prepares reports to improve operational efficiency and effectiveness; and coordinates activities with OCHN departments, outside agencies, and the public. The role also supports credentialing, recredentialing, and provider enrollment for behavioral health professionals and contracted organizations. Duties include maintaining provider records, tracking licenses and certifications, preparing applications, and supporting compliance with regulatory, accreditation, and payer requirements. The position handles sensitive and confidential information and provides administrative support for credentialing and enrollment activities.

Requirements

Bachelor’s degree in Health and Human Services, Business Administration, Finance, Accounting, Human Resources, Public Administration, Economics, or a related discipline.
At least three years of increasingly responsible administrative, analytical, and/or budgetary experience.
Highly developed computer skills and highly proficient Excel spreadsheet skills.
Ability to collect, analyze, and present data.
Effective oral and written communication and interpersonal skills for working with internal and external customers.
Ability to review and properly process highly sensitive and confidential documents, maintaining tact and discretion.
Strong attention to detail, accuracy, organization, and time management.
Ability to manage multiple tasks and deadlines and maintain confidentiality.
Proficiency in Microsoft Office Suite.
Ability to learn healthcare regulations, credentialing standards, and enrollment processes.
Strong customer service mindset and professional demeanor.
Knowledge of data collection, research, report preparation, statistical and financial analysis, financial record keeping and reporting, and budget preparation and administration.
Knowledge of office procedures, methods, equipment, computers, and applicable software applications.
Knowledge of customer service, business letter writing, English usage, spelling, grammar, and punctuation.
Knowledge of pertinent federal, state, and local laws and regulations.
Available transportation to and from OCHN and for required offsite meetings or site visits.
Availability for meetings and events that may occur outside standard office hours.

Nice To Haves

Experience in healthcare, behavioral health, human services, or insurance settings.
Familiarity with Medicaid programs.
Knowledge of electronic health record systems or document management systems.
Experience working with databases or spreadsheets.

Responsibilities

Perform professional research, administrative, and analytical duties in support of assigned functions, operations, programs, and departments.
Support administrative operations and activities, including special projects, research studies, and other specialized functions.
Administer and coordinate assigned functions or projects; participate in developing and implementing goals, objectives, and priorities; and recommend and implement policies and procedures.
Assist with multiple workgroup responsibilities.
Develop forms and presentations, maintain databases, and prepare reports and correspondence.
Help resolve operational and administrative issues by researching alternatives and assisting with recommendations and implementation.
Coordinate, implement, and monitor special projects; research and analyze programs, services, policies, and procedures; and prepare and present reports.
Protect confidential information as required by law and policy.
Assist with data entry and respond to inquiries courteously and promptly, providing information within the assigned area.
Collect, verify, and maintain practitioner credentialing documents and keep provider files complete, accurate, and current.
Track expiration dates for licenses, certifications, malpractice insurance, and other required credentials and documentation.
Prepare credentialing and recredentialing packets for review.
Maintain credentialing databases and perform related data entry.
Assist in preparing and submitting provider enrollment applications and monitor application status with Medicaid.
Follow up with providers and payers about missing information or application updates, and maintain records of enrollment activities and provider participation status.
Conduct routine checks of provider licenses and certifications and support compliance with organizational policies and accreditation standards.
Assist with audits, surveys, and documentation requests.
Organize and maintain electronic and paper files; generate credentialing reports and spreadsheets.
Schedule meetings and coordinate follow-up activities as requested.
Respond to internal questions about provider documentation and enrollment status.
Perform related duties as required.