Administrative and Special Projects Coordinat

Oakland Community Health Network•Troy, MI

6d•$49,532 - $61,915•Hybrid

About The Position

Under direction, the Administrative and Special Projects Coordinator performs professional analytical and administrative work supporting assigned functions, operations, programs, and departments. The role coordinates and manages internal policies and procedures; supports special projects, research studies, analysis, and other specialized functions; prepares reports to improve operational efficiency and effectiveness; and coordinates activities with OCHN departments, outside agencies, and the public. The position also supports credentialing, recredentialing, and provider enrollment for behavioral health professionals and contracted organizations. Duties include maintaining provider records, tracking licenses and certifications, preparing applications, and supporting compliance with regulatory, accreditation, and payer requirements. The position provides administrative support for credentialing and enrollment, including maintaining files and databases, preparing reports, coordinating meetings, and responding to questions about provider documentation and enrollment status. Work is performed primarily in an office environment, with a hybrid onsite/remote schedule available. The employee must have transportation to and from OCHN and for required offsite meetings or site visits, and must be available for meetings and events that may occur outside standard office hours. Physical requirements must be met with or without reasonable accommodation.

Requirements

Bachelor’s degree in Health and Human Services, Business Administration, Finance, Accounting, Human Resources, Public Administration, Economics, or a related discipline.
At least three years of increasingly responsible administrative, analytical, and/or budgetary experience.
Knowledge of data collection, research, and report preparation methods and techniques.
Knowledge of statistical and financial analysis methods and techniques.
Knowledge of financial record-keeping and reporting principles and procedures.
Knowledge of budget preparation and administration principles and practices.
Knowledge of office procedures, methods, and equipment, including computers and applicable software applications.
Knowledge of customer service principles and practices.
Knowledge of business letter writing and English usage, spelling, grammar, and punctuation.
Knowledge of pertinent federal, state, and local laws and regulations.
Highly developed computer skills and highly proficient Excel spreadsheet skills.
Ability to collect, analyze, and present data.
Effective oral and written communication and interpersonal skills when working with internal and external customers.
Ability to review and properly process highly sensitive and confidential documents and maintain tact and discretion.
Strong attention to detail and accuracy, organizational skills, and time-management skills.
Ability to manage multiple tasks and deadlines.
Proficiency in Microsoft Office Suite.
Ability to learn healthcare regulations, credentialing standards, and enrollment processes.
Strong customer service mindset and professional demeanor.
Must have transportation to and from OCHN and for required offsite meetings or site visits.
Must be available for meetings and events that may occur outside standard office hours.
Must be able to complete the physical requirements of the job with or without reasonable accommodation.

Nice To Haves

Experience in healthcare, behavioral health, human services, or insurance settings.
Familiarity with Medicaid programs.
Knowledge of electronic health record or document management systems.
Experience working with databases or spreadsheets.

Responsibilities

Perform professional research, administrative, and analytical duties supporting assigned functions, operations, programs, and departments.
Administer and coordinate assigned functions or projects; participate in developing goals, objectives, and priorities; and recommend and implement policies and procedures.
Assist with multiple workgroup responsibilities.
Develop forms and presentations, maintain databases, and prepare reports and correspondence.
Research operational and administrative issues, identify alternative solutions, and assist with implementing recommendations.
Coordinate, implement, and monitor special projects; research and analyze programs, services, policies, and procedures; and prepare and present reports.
Maintain confidentiality as required by law and policy.
Assist with data entry and respond courteously and promptly to inquiries within the area of assignment.
Collect, verify, and maintain provider and organizational credentialing documents; keep provider files complete, accurate, and current.
Track expiration dates for licenses, certifications, malpractice insurance, and other required credentials and organizational credentialing documentation.
Prepare credentialing and recredentialing packets for review and maintain credentialing databases.
Assist with preparing and submitting provider enrollment applications; monitor application status with Medicaid; and follow up with providers and payers about missing information or updates.
Maintain accurate records of enrollment activities and provider participation status.
Conduct routine checks of provider licenses and certifications and support compliance with organizational policies and accreditation standards.
Assist with audits, surveys, and documentation requests while maintaining confidentiality of provider and organizational information.
Organize and maintain electronic and paper files; generate credentialing reports and spreadsheets; and schedule meetings and coordinate follow-up activities as requested.
Respond to internal questions regarding provider documentation and enrollment status.
Perform related duties as required.