Administrative and Documentation Specialist (Loan Quality Control)

United Built Homes • Shreveport, LA

1d • Onsite

About The Position

United Built Homes is seeking a detail-oriented, organized Quality Control Specialist for its corporate team in Shreveport, Louisiana. The role supports accuracy, compliance, and consistency across mortgage and closing processes, while providing administrative and operational support. Responsibilities also include providing backup coverage for front-desk and phone duties, loan servicing, and mortgage releases, as well as assisting with office coordination and other administrative tasks. The position is full-time and follows a Monday–Friday, 8:00 a.m.–4:45 p.m. schedule. The role is based at the United Built Homes Shreveport location, with no travel required.

Requirements

• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Ability to work Monday–Friday, 8:00 a.m.–4:45 p.m. at the Shreveport, Louisiana location.
• Comfort with data entry, spreadsheets, and document review.

Nice To Haves

• College degree or some college coursework preferred, but not required.
• Previous experience in an administrative, construction, quality control, mortgage, or title-related role preferred.
• Experience with collections, credit bureau reporting, and calculating accrued interest is a plus.
• Experience with accounts receivable and reconciling accounts is a plus.

Responsibilities

• Review closing and loan documents for accuracy.
• Request missing documentation and follow up on corrections.
• Update internal systems with requirements and monitor uploaded corrections.
• Maintain ongoing communication with coworkers regarding closing documentation.
• Provide backup front-desk and phone coverage.
• Provide backup support for Loan Servicing functions, including posting payments and reporting to credit bureaus.
• Draft and proofread state-specific mortgage releases and related loan documents as primary Mortgage Release backup.
• Assist with investor-related and loan servicing tasks as needed.
• Perform additional duties and special projects as assigned.
• Assist with incoming calls and general office coordination as needed.
• Perform data entry, report generation, document preparation, and file maintenance.
• Support other UBH team members with administrative tasks as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, personal time, and paid holidays.
• Disability and life insurance.
• Supportive, team-oriented company culture.
• Work/life balance.
• Competitive hourly pay based on experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed