Administrative Analyst

FORD COMPONENT SALES•Dearborn, MI

About The Position

At Ford Component Sales, LLC (FCS), we don’t just sell parts – we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You’ll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA. We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we’ve been "One Team" dedicated to excellence. Here, you’ll find: Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC™ technology. Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors. A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

Requirements

A high school diploma or general education degree (GED); or
One (1) to three (3) months of related experience and/or training in administrative support, customer service, logistics, or operations; or
An equivalent combination of education and experience that demonstrates your capability to support an operational organization.
Strong communication and interpersonal skills, with the ability to handle dealer inquiries via phone and email effectively.
Basic analytical and troubleshooting skills (experience with shipping/logistics, billing resolution, or OWS systems is a plus).

Responsibilities

Respond promptly and professionally to dealer inquiries and concerns received via email and phone.
Investigate and resolve billing issues, collaborating with other Ford activities and entities to ensure accuracy.
Interface with freight carriers regarding the status of domestic and international shipments; create and distribute missing shipment reports to service centers.
Create Return Merchandise Authorizations (RMAs) for dealers, process core waivers for emerging market dealers, and resolve OWS (Online Warranty System) errors.
Work closely with ESG management, Information Systems, and other Ford entities on operational issues and new initiatives.
Proactively identify opportunities to streamline workflows and improve operational processes.