Administration Support Officer

Mater • Redlands, CA

7d • A$40 - A$44 • Onsite

About The Position

Mater Private Hospital Redlands has an exciting opportunity for a customer-focused Administrator to join our team in a permanent part time position. You will need to have the ability to work the below shifts: 0600-1900 Monday to Friday 0800-1400 Saturday & Sunday (Occasional). In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams. Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Requirements

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.

Nice To Haves

• Experience working within a hospital, healthcare or medical setting
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Benefits

• Access to not-for-profit salary packaging up to $15,900
• Access to many staff benefits
• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education, external partners and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed