Administration Coordinator

Insurance Corporation of British Columbia•Duncan, BC

8d•Hybrid

About The Position

The Administration Coordinator is a vital role within the Claims Shared Services Division. This position requires a proactive individual with a high degree of business acumen and a commitment to excellence in customer service. As an Administration Coordinator, you will provide day-to-day technical support, coordination, analysis, and procedural training and guidance to administration staff. Training and coaching are key elements of this position, and you have a passion for adult learning curriculum. You bring strong knowledge and hands-on experience in Specialist Support functions, enabling you to effectively guide and train staff in this area. You have proven leadership experience, and you have led process improvement efforts, and continuously encourage and coach the team of Claims Support Assistants with your professionalism and superb communication skills.

Requirements

Strong knowledge of specialist support administrative procedures and systems
Strong knowledge of digital learning principles and applications
Ability to deliver expert training one-on-one, classroom and in a virtual classroom setting
Claims knowledge & process management experience to ensure that our policies, procedures, job aids and training material are updated and current
Strong Claim Center system and Legacy system knowledge
Solid organization and time management skills
Effective verbal and written communication skills including active listening and strong customer service
A keen attention to detail and strong problem-solving skills to troubleshoot technical and procedural inquiries
Exceptional computer skills and familiarity with MS PowerPoint and MS Teams as you will be required to deliver presentations virtually
Have a basic knowledge and understanding of the adult learning principles
Must be a self-starter, show initiative, be able to work independently and under tight timelines
Must be able to step into this role and start training and creating materials.

Responsibilities

Prepare, coordinate and deliver formal and informal training sessions for administration staff
Provide day-to-day subject matter expertise and guidance to administration staff regarding procedures, policies and daily duties
Recommend new or alternate administrative procedures and implement approved changes
Review work results and provide feedback on gaps in procedures and administration staff training needs
Provide feedback to the manager on administration staff performance
Prepare and update training materials
Perform a variety of administrative support functions such as researching information, preparing reports for the department manager and assisting with staff scheduling
Complete compliance reviews to determine training needs and gaps
Work closely with the Admin Managers to determine training priorities
Determine training efficiencies and make all necessary modifications.