Administration - BCN PACE Center Receptionist

Bluegrass Care Navigators • Lexington, KY

6d • Onsite

About The Position

The PACE Center Receptionist serves as the first point of contact for participants, caregivers, visitors, and staff at the PACE Center. This position provides reception and administrative support to the PACE Center Director and Interdisciplinary Team by coordinating communications, scheduling appointments, maintaining records, and ensuring efficient daily operations while delivering exceptional customer service.

Requirements

• High school diploma or GED required.
• Proficiency in Microsoft Office applications and basic computer skills required.
• Ability to operate office equipment, including personal computers, copiers, and multi-line telephone systems.
• Strong organizational, communication, and customer service skills.
• Ability to communicate effectively both orally and in writing.
• Ability to exercise sound judgment and discretion in confidential matters.
• Possesses a pleasant and professional telephone manner and the ability to establish positive working relationships with others.
• Ability to work effectively with healthcare professionals, participants, families, and fellow team members.
• Ability to remain calm and compassionate when interacting with individuals experiencing emotional stress.
• Possesses and maintains current CPR certification.

Nice To Haves

• Associate degree or business school training preferred.
• Minimum of two (2) years of administrative or office experience preferred, preferably in a healthcare, home health, hospice, or similar environment.
• Minimum of one (1) year of experience working with the elderly population preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Serves as the first point of contact for participants, caregivers, visitors, and staff at the PACE Center.
• Provides reception and administrative support to the PACE Center Director and Interdisciplinary Team.
• Coordinates communications.
• Schedules appointments.
• Maintains records.
• Ensures efficient daily operations.
• Delivers exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED