Admin Setups Specialist

iA American•Austin, TX

8d•Hybrid

About The Position

The Admin Setups Specialist ensures dealer, product, program, and pricing information is accurately configured and maintained in company systems to support onboarding and ongoing account management. The role processes setup requests, maintains account configurations, checks data quality, resolves setup-related issues, and works with cross-functional teams to support implementations. It also contributes to testing, process improvements, and upkeep of training and process documentation. The position is offered in a hybrid work environment. iA American describes an environment focused on learning, development, innovation, and continuous improvement. Applicants must be authorized to work for any employer in the U.S.; the company cannot support or take over employment visa sponsorship, including H-1B visas or STEM OPT work authorizations.

Requirements

2–4 years of experience in administrative systems, operations, implementation support, pricing support, contract administration, or a related field.
Experience interpreting business documentation and translating requirements into accurate system configurations.
Proficiency in Microsoft Office applications, particularly Excel and Outlook, and workflow and CRM tools such as Salesforce.
Effective communication skills, including the ability to explain setup requirements, discrepancies, and process impacts to different stakeholders.
Ability to learn new systems and adapt to evolving processes and technologies.
Exceptional attention to detail and commitment to quality.
Strong organizational skills and ability to manage multiple priorities.
Strong analytical thinking and problem-solving abilities.
Collaborative approach and ability to build cross-functional partnerships.
Authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

Responsibilities

Process setup requests by validating documentation, approvals, effective dates, and implementation requirements.
Configure new dealer accounts and maintain existing setups, including products, programs, plans, pricing, and related account settings.
Translate approved business documentation, rate cards, and setup instructions into accurate system configurations.
Perform quality control to verify data accuracy, pricing integrity, calculations, forms, and effective dates against approved documentation.
Collaborate with Pricing, Install, Accounting, and other cross-functional teams to resolve discrepancies and support implementations.
Research and correct setup-related issues affecting reporting, commissions, reserves, contract processing, and downstream operations.
Participate in testing, validation, and process improvements.
Maintain training and process documentation.